Return & Refund Policy | File Protect App

At File Protect App, we are committed to providing a reliable and secure experience for all users. This Refund Policy explains how subscription payments, cancellations, and refund requests are handled on our platform. By purchasing any paid service or subscription from File Protect App, you agree to this Refund Policy.

Subscription Services

File Protect App provides digital services and subscription-based access to premium features and tools. Due to the nature of digital products, cloud-based services, and instant access to platform functionality, payments are generally considered final once access to the service has been provided. We encourage users to review subscription plans, features, and pricing carefully before making a purchase.

Refund Eligibility

Refund requests may be reviewed under limited circumstances, including: Duplicate or accidental charges, Billing errors, Technical issues that prevent access to purchased services and cannot be resolved within a reasonable timeframe. If you believe you were charged incorrectly, please contact our support team with the relevant payment information so we can investigate the issue.

Non-Refundable Situations

Refunds may not be provided in situations including, but not limited to: Change of mind after purchase, Partial use or non-use of the platform, Failure to cancel a subscription before renewal, Requests submitted after extensive usage of the service, Violations of our Terms & Conditions, Misunderstanding of features or functionality that were clearly described before purchase. This policy helps us maintain fair usage, service integrity, and protection against misuse, abuse, or fraudulent refund claims.

Subscription Cancellation

Users may cancel their subscription at any time before the next billing cycle. After cancellation, the subscription will remain active until the end of the current billing period unless otherwise stated. No additional charges will be applied unless the subscription is reactivated. Cancelling a subscription does not automatically qualify a user for a refund of previous payments.

Chargebacks & Payment Disputes

If a payment dispute or chargeback is initiated without first contacting our support team, we may temporarily review or restrict access to the associated account while the matter is investigated. We always encourage users to contact us directly so we can work toward a fair and timely resolution.

Processing of Approved Refunds

Where a refund request is approved, the refund will generally be processed through the original payment method used during purchase. Processing times may vary depending on your payment provider or financial institution. All payments on File Protect App are securely processed through stripe.com

Updates to This Refund Policy

We may occasionally update this Refund Policy to reflect operational, legal, or service-related changes. Any updates will be published on this page along with the revised “Last Updated” date.

Contact Us

If you have questions regarding billing, subscriptions, or refund requests, please contact us through the available on our website.